FAQ

How long will it take to receive my pedal once I have placed my order?

Pedals ordered directly from Kleissonic are made to order which means that all orders are ready to be shipped about 3 days from the date of order dependent on demand. Shipping in Germany takes between 2 and 5 days. For the rest of Europe and North America shipping usually takes 10 to 15 days. For other countries you should normally allow 20 to 25 days.

 
Where can I purchase Kleissonic products?

You can purchase directly from the Kleissonic website. Alternatively, Kleissonic pedals can be purchased from our authorised dealers which are listed here.

 
How much are the shipping costs if I order Kleissonic pedals directly from Kleissonic?

Free Worldwide shipping!

 

Are Kleissonic products insured during shipping?

All Kleissonic products are fully insured.

Do Kleissonic products come with any kind of warranty? If so, what are the terms of the warranty?

All Kleissonic pedals come with a LIFETIME warranty. If the product encounters any failures we will repair or replace at no cost to the original purchaser. The warranty does not cover loss or theft, nor does the coverage extend to damage caused by misuse, abuse, unauthourised modification or natural disasters.

Please note that we can only accept returns by prior agreement and with correct tracking and shipping insurance. If you believe your Kleissonic product has developed a fault please contact us by clicking here in order to establish the next steps. The customer must cover the return shipping cost.

In the unlikely event that your Kleissonic product does develop a fault please let us know as soon as possible. Do not try to solve any potential issue yourself as this may result in permanent damage to the product and will also invalidate the warranty. To attain a service under this warranty please contact us directly. An opportunity to discuss the problem and take some notes is ideal for helping to establish the best course of action. When contacting Kleissonic for warranty claims please ensure that you provide the full name, address, phone number and any other pertinent contact details of the original purchaser, as well as a clear description of the problem and the serial number of the product (this can be found  inside the enclosure).

 

What are the payment options when purchasing Kleissonic products?

Kleissonic accept payment by Paypal or via bank transfer.

I live outside of Germany. Would it be possible for you to declare my order at a lower value or as a gift,in order to save the custom fees?

No. It is illegal for us to declare false values or as gifts on any goods we ship for the sole purpose of saving on duty fees. This is considered fraud and we simply cannot accept these types of requests.